Terms and Conditions

Working with Agents of Innovation is a collaborative process whereby you engage us to provide you with and not limited to one off coaching/mentoring sessions to engaging us to be part of your team. 

Our Services:

We have a range of services available to our clients - from one-on-one coaching, business strategy and coaching to training and workshopping. Client satisfaction is of the upmost importance to us and we strive to deliver the best service available, within our capabilities and our resources. 

What Happens After the Initial Consultation: 

Agents of Innovation will offer a proposal to you that outlines what Agents of Innovation can do for you. This is a tailored plan and outline the service to be delivered and the price. The prices are non-negotiable. 

Please note Coaching Packages are as follows:

  1. Coaching Package 4. This package includes 4 one hour sessions conducted over a defined period of time. 
  2. Coaching Package 6. This package includes 6 one hour sessions conducted over a defined period of time. 

The client will purchase will purchase either Package 4 or Package 6. 

The proposal will also include service delivery timeframes. These timeframes are not fixed as we are aware that things can change. However, we will be in constant communication with you and will ensure that you are aware of any changes to service delivery.

To engage Agents of Innovation, we require a written confirmation to the items in the proposal within 5 working days on the proposal date. This can be either email or letter. You can of course, ask us questions at any stage. If confirmation is not received after 5 business days, the proposal is no longer valid. 

You are under no obligation after the first initial consultation. The initial consultation gives us a chance to:

- Get to know each other

- For us to gain a clear understanding on what you are seeking and the outcomes you are looking for, your current blocks and opportunities. (We do ask that you give us the clear, honest picture of where you are at).

- For you to understand what we can do for you. We cannot guarantee we can be of assistance in every circumstance. But we will be completely upfront and honest about our capabilities and if we cannot help, we will endeavour to point you in the right direction to who can. 

Payment:

A deposit of 10% is required with written confirmation of the agreed proposal. This is to be paid via bank transfer. 

An invoice will be issued at the end of each month for the services delivered upon that month and are payable within a 30 day period. If payment is not received within 30 days of the invoice date, services will ceased until payment is made. 

Some services are fixed price and others are charged on either an hourly rate or as a retainer. This will be outlined in the proposal.

Cancellation and Refund  Policy:

At Agents of Innovation we understand that things happen and things can change. We just need you to let us know. Please contact us either by phone or email if you need to cancel or reschedule your appointment with 24 hours notice. We will then attempt to provide an alternative time. If we do not hear from you within 24 hours of your scheduled appointment, we will need to charge a "Did not Attend" fee of $100. If you wish to cancel the full package, we can provide a full refund of services providing you provide us with written cancellation 48 hours before the service commences. If you wish to cancel the service mid-way through the delivery of service, we will charge you for the service already provided. 

WEBSITE USE TERMS AND CONDITIONS

This website with URL address www.agentsofinnovation.com.au is owned and operated by Agents of Innovation (ABN28 132 771 284). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Agents of Innovation’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘Agents of Innovation’ or ‘us’ or ‘our’ or ‘we’ refers to Agents of Innovation, the owner of the website, whose registered office is ABN28 132 771 284, Victoria. The term ‘you’ or ‘your’ refers to the website user.

Your use of this website is subject to the following terms and conditions:

  1. The content of this website is for your general information and use only. It is subject to change without prior notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law. 
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  5. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
  6. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
  7. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
  8. Your use of this website and any dispute arising out of your use of it is subject to the laws of Victoria.
  9. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
  10. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
  11. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
  12. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
  13. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
  14. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.